Online Reputation Management For When People Google You
Before anyone calls you, they read your reviews and look you up on Google. Online reputation management is about making sure what they find is fair and up to date: more genuine reviews, calm replies to complaints, and strong pages ranking for your name.
- Genuine reviews only
- Mentions monitored daily
- Handled discreetly
What we do for your reputation
Monitoring, reviews and search results, handled together.
Review generation
Easy ways for happy customers to leave a review.
Review replies
Professional, calm replies to good and bad reviews.
Brand monitoring
Alerts when you're mentioned on news, social or review sites.
Search results
Positive, accurate pages built up to rank for your name.
Profile clean-up
Google, Glassdoor, Trustpilot and industry profiles completed.
Crisis support
A plan and quick response if negative press breaks.
How we approach it
Assess
Reviews, search results and sentiment.
Plan
What to fix first and how.
Build
Reviews, content and profiles.
Monitor
Daily tracking and quick responses.
Why brands trust us with this
Reputation work is sensitive. We keep it honest and quiet.
Talk to our teamNo fake reviews
Ever. They break the law and platform rules.
Fast replies
Negative reviews answered quickly and calmly.
SEO know-how
We know how to shape what ranks for your name.
Confidential
Sensitive situations stay private.
Online Reputation Management plans
Pick a starting point. Every plan is adjusted to your business after the first call.
Monitor
Stay informed
- Mention alerts
- Review monitoring
- Monthly sentiment report
- Reply templates
Build
Grow trust
- Review request system
- Replies done for you
- Profile clean-up
- Positive content
Repair
Recovery
- Search result strategy
- Crisis communication
- PR and content push
- Dedicated ORM manager
Need something in between? Tell us what you need
Questions about online reputation management
Can you delete negative reviews?
Only reviews that break platform rules (spam, fake or abusive) can be reported for removal. For genuine ones, we help you reply well and collect more positive reviews.
Do you write fake reviews?
No, never. It breaks platform rules and consumer law, and it can seriously damage your brand.
How long does repair take?
Improving search results for your name usually takes 3 to 6 months of steady work.
Which sites do you cover?
Google, Facebook, Trustpilot, Glassdoor, Justdial, app stores and industry-specific sites.
Is this only for big brands?
No. Local businesses, doctors, lawyers and startups need it just as much.
Tell us about your business
Share a few details and we'll come back with a short audit and a proposal for online reputation management.
- A reply within one working day from a strategist, not an auto-responder.
- A written audit and proposal with scope and pricing spelled out.
- No obligation. Keep the recommendations even if you don't hire us.
Online reputation management from Zoxi Media
A 30-minute call is usually enough to know whether we're the right fit.