Real Help, From Real People
Live chat, email and priority phone support for Growth and Enterprise accounts — with a median first-response time under 4 minutes during business hours.
Pick The Channel That Fits
Live Chat
Talk to a support engineer in real time, available 24 hours a day, 5 days a week, right from your dashboard.
Email Support
Detailed, technical questions get routed to the right specialist team, with a guaranteed response within one business day.
Priority Phone Support
Growth and Enterprise accounts get a direct line to a dedicated account manager for urgent issues.
Developer Slack Channel
Technical integration questions get fast answers from our engineering team in a shared Slack workspace.
Can't Find What You Need?
Frequently Asked Questions
Live chat is available 24 hours a day, 5 days a week. Email support is monitored 24/7 with a guaranteed one-business-day response.
Priority phone support is included on Growth and Enterprise plans. Starter accounts have full access to live chat and email support.
Yes, any conversation can be escalated to a senior support engineer directly from the chat or ticket interface.
Yes, support is available in 8 languages, with live chat routing you to an agent fluent in your preferred language where possible.
Yes, a live status page tracks uptime and any ongoing incidents across every Zoxi Media product.
Ready When You Are
Start a live chat now or send us an email — median response under 4 minutes.